Delivery Information

We offer delivery to Hong Kong and international locations. Please scroll down to find out more.

DELIVERY TIMES

Hong Kong Island, Kowloon & NT - Items orderd by 10am Monday-Friday will normally be packed and given to our couriers within 1-2 days and you should allow up to 7 business days for delivery.  If you need something urgently, please give us a call so that we can help expedite delivery. If items have to be custom made we shall notify you by email how long the delivery is expected to be. If you need this information before your purchase pease contact us on 
+852 22910285 or hello@bamboahome.com.

No delivery service on Saturdays, Sundays or public holidays, or during extreme weather warnings (Typhoon 8 and Black Rain Storm warnings).

Please note that during busy holiday seasons e.g. Christmas, delivery times may be a little longer. 

DELIVERY OPTIONS & COSTS

We offer FREE local delivery for orders within Hong Kong. International delivery is FREE for orders over HK$2000. Postage is charged at cost by weight and destination for orders under HK$2000

SELF PICKUP
You may choose to collect your order from our office at 35 Aberdeen Street, S304 Tower A (PMQ) Central, Hong Kong. 

DELIVERY METHODS
Orders are delivered by either Hong Kong Post or our own private couriers.  You will receive a tracking number as soon as your order is dispatched so that you can view the delivery status online.  If you do not receive your tracking number, please contact us at +852 22910285 or hello@bamboahome.com.  Please check your delivery status using your tracking number before you contact us for assistance.

Important Notice

  • If no-one is home then we will attempt to follow the "If not home" instructions you have provided on checkout
  • If this fails then we will attempt to contact you on the telephone number(s) supplied at checkout to make alternate arrangements
  • If this fails then the goods will be returned to our warehouse. In this case, regretfully we may charge for redelivery or redirection of failed orders. This charge will be at cost only.
  • If you have any concerns about our published delivery times, please email us at info@bamboahome.com and we will do our best to accommodate you

We cannot accept responsibility for goods left at the customer's request.


International Delivery

International deliveries are sent using Hong Kong Speedpost - EMS or UPS. You will receive a tracking number as soon as your order is dispatched so that you can view the delivery status online.  If you do not receive your tracking number, please contact us at +852 22910285 or hello@bamboahome.com

Postage is charged at cost at checkout and is calculated by weight and destination. Please visit www.hongkongpost.hk for full details of postage costs to your country.

Important Information About International Deliveries

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from any of our websites, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country.

You agree to indemnify Business Operations Limited (BAMBOA) for any and all costs, fees and expenses incurred by 
Business Operations Asia Limited (BAMBOA) as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment. 

We are constantly expanding our range of products available for international delivery, so please be sure to check our site regularly!


FAQ 

How can I check the status of my delivery?

You will be sent a tracking number for all your deliveries so that you can track your parcel at your own convenience.

I've received my delivery but some items are missing....

Please check your order to see how you selected to group your deliveries and the available shipping dates for the items in your basket.  If you still believe that there are items missing, please contact us on +852 22910285 or hello@bamboahome.com.