Terms & Conditions

Business Operations Asia Limited (BAMBOA) - Terms & Conditions

Please find below the terms and conditions that govern the use of this site.

If you have any further questions please email us at info@bamboahome.com.

By using this site, you acknowledge your agreement, without modification or limitation, to these Terms of Use (“TOU”). If you do not agree to all of these Terms of Use, you may not access, view, obtain goods or services from, or otherwise use any of the websites managed by Business Operations Asia Limited (BAMBOA) (“the Sites”, “Business Operations Asia Limited” “BAMBOA”, “we”, “our” or “us”)

This Site is made available by Business Operations Asia Limited (BAMBOA), a Hong Kong based e-commerce business.  These Terms of Use apply to all visits to the Sites both now and in the future. The term "User" refers to you as a "Visitor" to the Sites.

The Sites are an online marketplace where:

(1) Business Operations Asia Limited (BAMBOA) lists or posts services or products for sale to potential buyers; and

(2) Buyers buy such products and services.

COPYRIGHT/ RESTRICTIONS ON USE OF MATERIAL:

All items on this Site are copyrighted by Business Operations Asia Limited (BAMBOA), its suppliers, vendors, agents, employees, officers, subsidiaries, members or affiliates. This copyright extends to text and graphics, the selection, arrangement and presentation of all materials, and the overall design of the site. You are prohibited from reproduction or republication of the Site content without prior written permission. This Site may also contain valuable trademarks, service marks, names, titles, logos, images, designs, copyrights and other proprietary materials owned, registered and used by other companies who have authorized their use on this site only. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or any other proprietary rights of Business Operations Asia Limited (BAMBOA), the Site, affiliate or any third party.

ELIGIBILITY AND AUTHORIZATION:

By purchasing from our Sites you certify that you are least 18 years old. You further authorize Business Operations Asia Limited (BAMBOA) directly or through third parties, to make any enquiries we consider necessary to validate your identity, billing and shipping address to protect you from credit card fraud and to ensure proper delivery of your products.

This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, and verifying your information against third party databases or through other sources.

Any personal information collected for verification or during the transaction will remain confidential and will not be shared with third parties, with the exception of legitimate law enforcement authorities when a reasonable request is made.

REFUNDS AND EXCHANGES:

Products can be exchanged within 14 days. All returned items must be unopened and in their original packaging with tags intact and no wear or damage.

Customers may not be credited for the shipping costs associated with the original order.

For return policy details, please contact us at +852 22910285 or email hello@bamboahome.com. 

We reserve the right to refuse returns for large and special ordered items. 

All products are inspected before shipment and all our products are dispatched in perfect condition. Should a product arrive damaged, please email us as soon as possible and within 7 days of receipt. Please, return the products to us in their original shipping box to allow us to investigate the damage and if necessary follow-up with our Courier Company. Any damaged products will be replaced. 

If returning items to us by post, you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned, we will arrange for an exchange or refund.

International customers will need to return goods to us at your own cost. Please provide proof of posting.

Business Operations Asia Limited (BAMBOA)'s decision is final.

USER NAME, ACCOUNT AND PASSWORD:    

When you sign up to purchase from the Sites, you will be required to create a Username and also be asked to choose a password.  You are entirely responsible for maintaining the confidentiality of your password.  You will not disclose your password to any third party.  You agree to notify us immediately if you know of or suspect any unauthorized use of your membership or access to your password.  You agree not to use the account, username, or password of another User.

PRODUCT REVIEWS:

Business Operations Asia Limited (BAMBOA) makes no guarantee or warranty that the product reviews on the Sites are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgment when deciding which products to purchase.

PRODUCT INFORMATION ERRORS:

Whilst we make every effort to ensure that product and price details are correctly displayed on the Sites, we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our Sites.

In the event that a product is mistakenly listed at an incorrect price, Business Operations Asia Limited (BAMBOA) reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.

All products displayed on our websites are subject to availability.

ORDER CONFIRMATION & VERIFICATION:

When you place an order on any of our Sites, you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.  Please also provide a local telephone number as we cannot deliver your order without one.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. Any contracts or agreements formed between yourself and Business Operations Asia Limited (BAMBOA) shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts.

PAYMENTS:

  • If paying by credit card or PayPal, you will be charged immediately for your order.
  • If paying by bank transfer, your order will not be processed and the items in your shopping cart will not be reserved for you until we have identified your payment in our bank account. To facilitate this, please ensure that you use as reference the order number provided.
  • We do not accept payment by cash or cheque.

SHIPPING

By completing your order on our Sites, you certify that you have verified your delivery address as being accurate and complete. You additionally confirm that an authorized person will be available at that address on the estimated delivery date (or as notified to you by email once the product is shipped) to accept and sign for the package.

We only leave packages unattended if you have provided us with your written request, for which you accept all responsibility in the event of theft.

Business Operations Asia Limited (BAMBOA) publishes delivery dates on a best effort basis. By ordering from us, you accept that deliveries can be delayed for several reasons including but not limited to public holidays in Hong Kong and overseas locations, shipping delays, customs clearance, products damaged in transit and other logistics issues.

We shall not be liable for, any damages or claims related to delayed shipments. If you must have a product by a certain date, you are required to confirm the date, the quantity required and the delivery location with Business Operations Asia Limited (BAMBOA) before you place an order.

International Shipping

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from any one of our Sites, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country

You agree to indemnify Business Operations Asia Limited (BAMBOA) for any and all costs, fees and expenses incurred by Business Operations Asia Limited (BAMBOA) as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.

ORDER NOTES & SPECIAL INSTRUCTIONS

While customers can provide special instructions in an order, we cannot be bound to these instructions. Business Operations Asia Limited (BAMBOA) and the customer agree these instructions will be followed on a best effort basis, unless confirmed specifically by us, before the order has been placed.

Specifically, instructions requesting a phone call by the courier service, order splitting or faster delivery schedule may not be complied with. 

Thank you for choosing www.Bamboahome.com and thank you for your cooperation.