Exchanges & Returns
Bamboa Claims & Returns Policy
We take pride in offering our customers the highest quality of all of our sustainable bamboo products.
Besides having strict quality control measures in place that our production facilities and workshops adhere to, we also check all items before sending out to our customers. Therefore it is rare for us to have any returns or claims for our products.
Should you find a faulty item, please let us know within 14 days of receiving the goods by sending an email to firstname.lastname@example.org with your order #.
For within Hong Kong, you can send the item back to our store within 14 days of purchase date at our expense, you check the box “receiver pays”. We will then send you a replacement.
For our overseas customers, for any item that has a fault, or which you would like to return, we would ask you to send us an email to email@example.com. We like to handle every case individually and make sure to satisfy you in every possible way. Due to the high courier fees for both parties, we would likely issue a store credit.
Purchases made in-store will be offered an exchange of goods or a voucher in the same value valid for one calendar year. All goods must be returned in new and unused condition along with proof of purchase within 14 calendar days (With the exception of camisole sets and underwear).